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HSA Terms & Conditions
Exception to these terms apply due to the aggregate requirements HSA's suppliers. 

Acceptance of Terms and Conditions
Clicking the confirm button or any payment made indicates acceptance of these terms and conditions and that you have read or are aware of the property description. Hotels, apartments reservations and services provided are subject to the same terms.
These terms and conditions are the agreement between whoever shall use this site and Holiday Serviced Apartments Ltd. ("HSA"). These terms and conditions set out the rights and obligations of all users and those of HSA in relation to the services offered by this website. Before you tick on the confirm button at the end of the booking process, please ensure that you have carefully read all the terms and conditions. By ticking/checking the Confirm button you are committing to be bound by these terms and conditions.  Please email us at reservations@holidayapartments.co.uk for further information or if you have any questions about these terms and conditions,

Exclusion of Liabilities
In all cases, HSA act only as booking agents for the accommodation provider. The contract for the hotel accommodation, private apartments, Aparthotels or any services provided is between the applicant and the accommodation or service provider.
HSA cannot be held responsible for the actions of either party or for any consequences of those actions. Similarly, HSA are not responsible for any obligations or promises made by other parties or for any resulting disputes. HSA shall not be considered as a party in litigation, nor shall HSA be required to be a party to any litigation arising directly or indirectly from the booking of accommodation or services provided.

Litigation
In the event of any litigation arising from the booking of accommodation or services provided by Holiday Serviced Apartments Ltd, the Courts in England shall have sole jurisdiction on such arising matters and English law prevalent at the time shall be applied at the times.
Given that HSA only act as agents for the accommodation provider, we can accept no liability whatsoever for any death, personal injury, loss or damage of any kind, unless caused by our own negligence. Insofar as we have any liability to you, then proceedings in respect of any such liability shall be governed by English law and the exclusive jurisdiction of the English Courts.

Booking Procedure

Payment
Payment must be made in full at the time of booking. Payment methods other than those mentioned on this site cannot be accepted for your booking. The total amount for your stay will be shown to you on the confirmation screen. Any extras which you decide to use during your stay at the accommodation will be payable directly to the accommodation or service provider. Should you see a published rate for the accommodation during your stay which is lower than the price you paid to  HSA, please check with the hotel that all inclusions are the same as they are in the HSA rate which are room, taxes, breakfast and local taxes (unless otherwise specified) and that there are no trade fairs or local festivals during the period of your stay. The client acknowledges that during these periods HSA has no control over higher rates that hotels may charge. The prices quoted include operational, clerical, marketing, and communication charges plus a service charge for the selection and securing of accommodation. Cities other than in the UK may be subject to Local Tax payable on arrival. All prices are based on costs prevailing at the time of quotation and may be subject to change.

All guests are required to fax to HSA a  passport photo copy ID of the main page showing the image and signature of the card holder. Copy to be faxed to: From the UK: 0845 470 4488  International: +44 (0) 1923 82 0777  or send in attachment to reservations@holidayapartments.co.uk

Booking Confirmation:
Your  documents will be emailed to you within 48 working hours and must be printedon receipt  and your confirmation voucher must be presented when you check in at the hotel/ApartHotel/key holder. Failure to do this may lead to the hotel or key holder refusing your booking. This email voucher is your proof that the accommodation has been prepaid for. You may be required to sign official documents when checking in at the accommodation and to show  all  passports.

Method of Payment
Step by Step booking Procedure
Internet Bookings:  http://order.holidayapartments.co.uk/.
By Post or Fax  Download: bookings form by fax or post

• All Credit or debit card payments are subject to a total of 4% handling fee supplement. HSA's handling supplement fee will not be refunded on the return of deposits, cancellation or any other payments or part of payments.
• Due to the constant fluctuation of the currency rates, payments can only be accepted in the currency as per our offer  GB Pounds, Euro and USD. The rate of exchange charged to your credit card is determined by your credit card company.
• HSA will quote the NatWest website sell rate where HSA is to convert the currency quoted into GB pounds, Euro or USD to the currency quoted or required.
• For Direct Bank Transfer in GB Pounds, Euro or US Dollars, account details is available on request. The payment received into our account must be clear of all deductions or bank charges.
• Exchange rates are calculated on a UK Bank current Nat West Bank "sell rate" http://www.natwest.com/tools/personal/currency_rates/default.as
• Internet Booking: Click here to open the confirmation page. Complete the forms in 3 stages. Step by Step booking Procedure
  By Post or Fax  For credit card payments, we require a completed booking form  and  a copy of the card holder's signed photographic identification: passport, driver's license, etc. (credit card Batch Codes to be included: Please quote the last 3 digits found at the reverse of your card/signature strip.) Step by Step booking Procedure
• Cheques are accepted from  a UK based bank only provided the arrival date 10 weeks or more.
• Banker's draft Foreign Money order, No cheques accepted, in Euro or US Dollars is subject to a supplement a fee of:
  Up to £1000.00 a supplement of £16.00 (GB Pounds), or equivalent in Euros or US Dollars, to be added to the total amount required.
  Between £1001.00 to £ 10,000.00 a supplement of £24.00 (GB Pounds), or equivalent in Euros or US Dollars, to be added to the total amount required.
  Between £10.001.00 to £ 40,000.00 a supplement of £40.00 (GB Pounds), or equivalent in Euros or US Dollars, to be added to the total amount required. HSA cannot at any time be held responsible for any bank charges.

Bond/Security Deposit
For short term stay apartments, a bond of up to one week's rent is required for each booking or as per HSA offer. Bond payment may be required either in advance or on arrival depending on the particular accommodation.The bond is returned  after the end of the period of occupancy, less the cost of any damages, extra cleaning charges and telephone charges. This bond may either be returned on departure, shortly after departure or held until the telephone authorities present their account. Holiday Serviced Apartments Ltd cannot be held responsible for recovering the bond from the property owner. Telephone charges in some accommodation may be higher than the standard charges quoted by the telephone authorities and it is your responsible to ascertaining the cost of the cost of calls from the landlord, hotel or key holder.

Please note if you wish to try to cancel or amend your booking you must do so through HSA by email to  reservations@holidayapartments.co.uk  or fax or write at the address listed below.  Our offices are open 9.30 – 17.30  Monday to Friday excluding bank holidays or Christian and  Jewish religious festivities.  Cancellations made direct with the accommodation management at which you are staying  or booked will not be effective against any applicable cancellation charges you may be required to pay.

•  Provided notice of cancellation is received 10 weeks prior the check in date, a cancellation fee up to 30% of the total payment or 100.00 UK GB Pounds cancellation fees will be forfeited, excluding any supplement fees, whichever is greater.
•  Provided notice of cancellation is received within 10 weeks prior the check in date, a cancellation fee up to 50% of the total payment or 100.00 UK GB Pounds cancellation fees will be forfeited, excluding any supplement fees, whichever is greater.
•  No refunds will be made in case cancellation is received within 6 weeks of the check in date.
• For cancellation received less up to 6 weeks prior arrival, HSA will attempt to re-coop a maximum of £100 handling fee will be deducted form the amount recouped
•  No refunds will be made for payments made less than 101.00 GB Pounds. 
• In some instances the accommodation or service provider dictates their own cancellation terms well beyond the period indicated above of which HSA will also subjected to you. 
• In some instances the accommodation or service provider dictates more lenient cancellation terms well beyond the period indicated above of which HSA will also subjected to you and all refunds will be subject to the above cancellation fees. 
• Special Offers: In some instances the accommodation or service provider dictates own  terms of no refunds on for cancellation or any changes made of check in and check out dates.

Cancellation by HSA provider:
If the accommodation provider alters or cancels your booking, provided we are informed by it, we will inform you as soon as reasonably possible and will seek to ensure that the relevant hotel looks after any change of accommodation as quickly and efficiently as possible. It may not always be possible for us to notify you of any change before your departure. In the event of a cancellation by the accommodation provider, we have no liability to you to make refunds or pay any compensation.

Change of Location Private Apartments:
While every effort is made to adhere to the location and price stated in a booking, HSA reserve the right to vary the location of the accommodation and the total price at any time before receiving the final payment from the client. Any variation is communicated to you in writing. You have forty-eight hours to communicate non-acceptance of the variation described. If no such communication is received, we will assume that you have accepted the variation. If communication of non-acceptance is received within forty-eight hours, all payments made to HSA are returned to you without any deduction.
In any event, HSA reserve the right to vary the location of the apartment at any time without giving notice to you provided the alternative accommodation is in the same area (Central London, Greater London, Central Rome, Central Paris, etc.) and is of the same or higher category accommodation.

Complaints
In the unlikely event of you being unsatisfied with your accommodation, please discuss or report any issues directly with the hotel management or the key holder. Should they not resolve your complaint, please contact our office number which is indicated on your hotel voucher where an emergency telephone number is recoreded. Should you still feel that the complaint has not been resolved, please put your complaint in writing, in English, with full details of the actions you have already taken and send it to us reservations@holidayapartments.co.uk , fax it to +44(0)1923820777 or post it to P.O.Box 226, Northwood, Middlesex HA6 2ZJ no later than 72 working hours (UK) after your arrival date. You should not wait until returning home before complaining. No investigation can or will be carried out when other guests are occupying the accommodation in question.

Check-in and Check-out

The rules for check-in and check-out are set by the hotel and property owner.

Check In:

Accommodation is usually available between 2:00 to 4:00 p.m. on the check in date. For hotels and Aparthotels with 24 hour reception, keys are made available at reception. Accommodations with with day reception, keys are made available during working hours (between 9:30 a.m. and 5:00 p.m.). Special arrangements can be made for key collection after hours and at weekends, facilities permitting, when arrival times and details are advised, Special arrangement  must be made for keys collection for all private apartments, meet and greet fee may be charged.

Check out

Accommodation usually must be vacated by 10:00 a.m. to 12:00 noon on the day of departure.  Contact the hotel or the and key holder for further verification of the check out or check in time.  A full day's fee will be charged in case  there is any delay in vacating the accommodation beyond the agreed time. Always check with the key holder for permission if you wish to stay beyond the permitted check out time.

Number of Occupants
The number of persons permitted to occupy the accommodation without additional charges is limited to the number of beds available according to your confirmation voucher. In most cases, additional persons can be accommodated by arrangement with HSA and will be charged at a nightly rate per person.

Services
HSA cannot be held responsible for any failure or interruption of services to the apartment or hotel room, including electricity, plumbing, equipment and water, or any damage, disruption or noise caused as a result of repair works being carried out in another part of the property.

Pets
In most cases no pets of any kind are allowed under any circumstances. The client is liable for any infringement of this rule by the client's occupiers.

Hotel / Accommodation Facilities
You acknowledge that the availability of the facilities and features listed for each hotel are under the direct control of the hotel and as such HSA will not be held responsible if those facilities or features are not made available to you during the period of your stay. If a facility or feature is of particular importance to you, then you should check with HSA or the hotel that this facility or feature will be available during your dates of stay. Please note that, in particular, swimming pools and air conditioning are only available seasonally and it is your responsibility to check whether these facilities will be available during your stay. The client acknowledges that the inclusion in the hotel's facilities of car parking means that a provision is made by the hotel for car parking. The client acknowledges that the availability and cost of the car parking is determined by the individual hotel. It is the responsibility of the Client to check the availability and cost of the car parking provided by each hotel.

Room Types and Types of Accommodation
It is your responsibility when making a booking to ensure you have booked the correct room type for your needs. All details of the room types and the number of people that can be accommodated in the room are available on the our website and should be double checked on your email confirmation and confirmation voucher. Room types available are as follows:-
Single Room - Contains one single bed. Suitable for one person.
Twin Room - Suitable for two people. Please note that twin rooms are not always possible in us
Double Room - Contains one double bed or two single beds made up as a double. Suitable for two people. In the US and Canada, a double room MAY contain two double beds and so can accommodate up to 4 people.
Double for sole use - Contains two single beds or one double bed. Suitable for one person
Triple Room - Contains twin or double bed + extra bed or 2 double beds. Most hotels do not have one full size bed for each guest. Suitable for 3 people.
Quad Room - Suitable for four people. Please note that the room may not contain four single beds. Room may contain two double beds.
Child Bed - often a roll away bed, suitable for a child under the age of 18 years.
Cot - cradle or crib suitable for a child under the age of 2 years.
Please be aware that room type and size will vary from country to country.
Studio apartments – a self contained one room unit suitable for the maximum persons indicated in the decryption of accommodation.
One/two/three Bedroom/s – a self contained apartments indicating the number of bedrooms plus lounge/ dining area and bathroom/s
Facilities and Services for Aparthotels and Private Apartments:
All apartments include a kitchen or kitchenette equipped with cutlery, crockery, and kitchen utensils. No food is provided.
Unless otherwise specified in the accommodation details, the prices quoted for all accommodation include heating, electricity, gas, and television. The prices exclude rental charges for telephone equipment and service charges for calls made.
For serviced apartments, the prices quoted include maid service. Maid service  is available from one to five times a week during working days; thus weekends and bank holidays are excluded. All linen and towels are included and changed at least once a week. Washing up of crockery and cutlery is not included in the service of the accommodation. Any extra charges are at the management's discretion.
For private apartment accommodation, a set of linen and towels are provided at no charge. In some accommodation, maid service is available at an extra charge.
The client is responsible for gratuities and incidental charges.
Categorization:
The private apartments categorization of accommodation reflects only the opinion of HSA or their agents and is based on the standard and quality of furniture, fittings, facilities, and service available. The categorization system used by HSA or their agents does not necessarily correspond to any other travel industry rating system.
All accommodation featured in promotional materials by Holiday Serviced Apartments Ltd does not constitute an offer.

Law
All contractual obligations arising out of these terms and conditions shall be deemed to come into existence in England and be subject to English law and the exclusive jurisdiction of the English Courts.
Changes to Terms and Conditions
HSA reserve the right to change or update these terms and conditions relating to the use of the site without prior notice to you. The latest version will always be available on the site and by using the site; you are accepting the latest version available.

Damage or Loss:
Holiday Serviced Apartments Ltd cannot be held responsible for the loss of or damage to contents, furniture, and fixtures, or any goods or personal belongings at the accommodation. Furthermore, Holiday Serviced Apartments Ltd cannot be held responsible for any personal injury at the accommodation. The client and the property owner should therefore affect their own insurance against such risks.

Smoking:

From 1 July 2007 it will be against the law to smoke in virtually all enclosed and substantially enclosed public places and workplaces.  If you don't comply with the new smoke-free law, you will be committing a criminal offence. Smoking in smoke-free premises holds a fixed penalty notice imposed on the person smoking. Management may impose same rule in the apartments or hotel  if the problem persists management may cancel the reservation and ask the guest to leave the property without further notice. Reservations cancelled due to infringement of the smoke-free law are non-refundable.

Booking Online: Please note that while you may receive an automatic voucher from our system, Holiday Serviced Apartment reserves the right to cancel the reservation if your nominated bank or if our bank does not confirm the payment transaction. We may need to contact you if we require more information to verify the passenger or payment details.

Please note that suppliers may alter or change your itinerary without any prior notification. Although this is rare and beyond our control, this may affect the status or cost of your reservation. Should this happen, we shall inform you immediately of the changes and shall do our best to address the situation satisfactorily. Please note that hoteliers have the final decision with the changes done to your itinerary and if we cannot address the issue to your favour or satisfaction, we will reimburse you the debited amount where possible. Kindly refer to our full terms and conditions for more details.