1-
Are
you a hotel?
No. properties are fully furnished residential apartments located
throughout New York City
2-Is
there a minimum stay requirement ?
Usually the minimum stay are three nights You can opt to stay with us for a few days, a few weeks, a few months
or even a few years.
3-Is
there tax on fully furnished apartments ?
For stays of 7 nights or longer there is NO tax charge. For reservations
of less than a week, the tax rate is 8.25%. Private
apartments are inclusive of Tax.
4-What
is in the apartments ?
Linen and towels are included for short stay. Please
refer to the availability, only if specified, hairdryers, fully-equipped kitchens, cleaning
items, cable television, phone and Internet access, answering
machine, CD/radio and so forth. For
a full listing of amenities,
If
you have any special needs, requirements or requests please
mention these to us in your Information Request Form.
5-Are
there laundry facilities ?
Almost all buildings
have coin or card operated washers and dryers. For those that
don't there is a laundry facility within walking distance.
6-How
are phone calls charged ?
Generally,
there is no charge for local calls. For long distance calls,
simply use a pre-paid calling or credit card.
For daily and weekly rentals there is no charge for local calls. For long distance you can use a pre-paid calling card or use the Dial America USA phone in the apartment in conjunction with your credit card.
7-Are
pets allowed ?
Some pets are allowed. Please specify whether you have a pet upon your
initial inquiry. An additional security deposit may be required in certain
buildings for accepted pet requests
8-Is
there maid service ?
Depending upon the particular accommodation selected, maid service may or
may not be included in your stay. If it is not included and you would like
maid service, simply ask your agent for the current rates at the time of
your booking
Maid service is optional. Weekly rates (one time cleaning costs) are as follows:
Studio $75
One bedroom $95
Two bedroom $125
Three bedroom $150
9-What
are your rates ?
Remember,
all prices vary greatly and are subject to such factors as
location, furnishings, seasonality and availability. In
general, prices range as follows Click
here for Prices guide
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10-How
do I get the keys to the apartment
In most cases your building's concierge or doorman will have your key. If
not, we can organize a member of our staff to greet you and deliver the
keys to you or you can arrange to pick them up at representatives offices.
Just let us know your preference and we will work with you. Arrangements
should be made at the time of booking and reconfirmed prior to arrival.
Prior to your departure, you are responsible for contacting us to make
appropriate arrangements with our US representative for return of the key.
11-What
time is check in and check out ?
Check in and check out are flexible to accommodate you. Please contact our
representative's office in NY and schedule a mutually convenient check in
and check out time.
12-How do I
reserve a furnished apartment with HSA ?
You should complete and submit the Information
Request Form to allow our experienced reservation agents the
opportunity to locate your apartment. We will then contact you with all
the information necessary for you to confirm your reservation as well as
all payment details.
13-How
is payment made to HSA ?
Please refer to our terms of payment. and step by step booking procedure How
to Book - USA
Payments. Please also refer to our terms and conditions
links found in the majority of the pages.
14-What
is your company policy on cancellations ?
You will incur the
cancellation fee as per our terms and conditions if your booking is
cancelled 60 days or more before your scheduled arrival date. However, any
cancellations made less than 60 days before your scheduled arrival will
result in a forfeiture of any deposit paid.
15-What
is your company policy on security deposits ?
The policy on
security deposits varies from property to property, mostly payment on
arrival.
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